The following are areas which passengers have said they
would like British Airways to address:
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 |
Maximise my
time
|
|
For example:
Simplify the process/ Shorten
queues,
Take processes upstream of the airport i.e. check-in
prior to airport (e.g. via your TV or on your PDA),
Entertain/
Educate Me,
Let me continue working/
communicating.
|
|
|
Give me a
more Human environment
|
|
For example:
Relax me,
Take care of me and my
family.
|
|
|
Recognise me/ Recognise
my status
|
|
|
Give me a proactive
service
|
|
|
Look after my
baggage
| |
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