Task-Based Knowledge Management
D. Leake, K. Hammond, L. Birnbaum, C. Marlow and H. Yang. 1999.
Task-based knowledge management. Pp. 35-39 in Exploring Synergies of Knowledge
Management and Case-Based Reasoning, Proceedings of The American Association of Artificial
Intelligence (AAAI-99) Workshop. Orlando, Florida: AAAI Press.
Abstract
Case-based reasoning is receiving much attention as a technology for
building knowledge repositories that can be queried for task-relevant
information. Taking the CBR problem-solving model seriously, however,
suggests the value of a much stronger integration between knowledge
management systems and the tasks that they serve. In this integrated
view, knowledge management systems should be designed to do {\it
just-in-time retrieval,} anticipating task-based information needs and
satisfying them automatically before the user requests information,
and should learn unobtrusively by monitoring the user's task
performance. Key issues include how to integrate knowledge access
into the user's problem-solving process, how to automatically provide
the user with task-relevant information from multiple sources, and how
to build up knowledge for transmission between task phases and for
long-term storage. This paper describes how these issues are
addressed in the Stamping Advisor, a system to aid the design of
stamped automotive parts. This system automatically presents the
designer with needed information in a natural way, uses CBR and
task-focused information retrieval to access useful information, and
automatically captures relevant information to support downstream task
processes and build its memory of cases.