Supporting Consultants with Task-Specific Information Retrieval
K. Fenstermacher and C. Marlow. 1999. Supporting consultants with task-specific information retrieval. Proceedings of The American Association of Artificial Intelligence (AAAI-99) Workshop on Intelligent Information Systems. Orlando Florida: AAAI Press.
Abstract
Although information retrieval systems based on the
words and phrases in documents offer excellent
performance, such systems are limited by their lack of
knowledge about documents. When the goal is the
management of knowledge to support reuse, information
systems must be context aware. The information need that
leads to a search for documents has a context, as do the
documents of the search space. Only by matching the
contexts of the documents, as well as the words and
structure of the documents, can knowledge be effectively
reused. We describe the SINGLESOURCE system, which has
been designed to facilitate knowledge reuse within a group
of professional researchers at a major consulting firm.