Etiquette for Human-Computer Work
To be held at the AAAI Fall Symposia Series
November 15-17, 2002
Sea Crest Conference Center, North Falmouth, Massachusetts

Tentative Schedule (with some description and rationale)

Friday, November 15	
9:00-9:10	Welcome and Introductions 
Symposium Description	
9:10-10:10	Keynote by Jeanne Comeau-- Importance and Lessons of Human-Human etiquette.  	
10:10-10:30	Christopher A. Miller—Dimensions and Definitions of Etiquette.  Slides, Paper	
10:30-11:00	Break	
Session 1:  Perspectives on Etiquette—An overview of our different perspectives on what etiquette is and how and why it is important to human-computer interaction design	
11:00-11:25	Clifford Nass-- Social Media & Learning from Human Relations:  	
11:25-11:50	Raja Parasuraman—Trust and Communication in Complex, Saftey Critical Systems: 	
11:50-12:15	Timothy Bickmore—When Etiquette Really Matters: Relational Agents and Behavior Change.  Slides	
12:15-12:30	Discussion	
12:30-2:00	Lunch	
Session 2:  Utility of Etiquette—papers/speakers that illustrate (or hint) that taking etiquette concerns into account produces better outcomes	
2:00-2:25	John Davis—Understanding and Decreasing Aversive Behavior in Online Social Contexts	
2:25-2:50	Susan K. Hahn, C. Michael Lewis, Terri L. Lenox—Impact of Roles on Participation and Task Performance. 	
2:50-3:15	John D. Lee and Katherine A. See—Trust in Computer technology and the implications for design and evaluation. slides	
3:15-3:30	Discussion of Utility—(Leader: Mark Scerbo) Comment on papers and open discussion on how to demonstrate added value of etiquette considerations	
3:30-4:00	Break	
Session 3:  Etiquette in the Design Process—focus on how to take etiquette into account in the design process and/or how to design for good etiquette	
4:00-4:25	Lewis Johnson—Making Pedagogical Agents more socially intelligent. Slides	
4:25-4:50	Deborah Schreckenghost, Cheryl Martin, Carroll Thronebery—Specifying Organizational Policies and Individual Preferences for Human Software Interaction	
4:50-5:15	Brian Whitworth— Polite Computing: Software that respects the user.  Paper, Slides	
5:15-5:30	Discussion—(Leader: Caroline Hayes) Comment on papers and open discussion on how to do good design of etiquette	
Evening	Open Reception	
Saturday, November 16	
9:00-9:40	Panel/Debate:  Does Etiquette “just” = Good HCI?  Central question here is ‘are we doing anything different by focusing on etiquette than HCI and HF folks have claimed to be doing all along?’ 	
Session 4:  Etiquette in High Criticality Systems—Part 1.  How does etiquette impact human work when the consequences of doing that work well or badly is of high consequence?	
9:40-10:05	Caroline Hayes, Christopher A. Miller and Amit Pande—Human-Computer Etiquette Rules drawn from experiences in planning, design and other domains	
10:05-10:30	James P. Bliss, Susan Sidone and Julie Mason—Collective Mistrust of Alarms. Slides	
10:30-11:00	Break	
Session 5: Etiquette in High Criticality Systems—Part 2	
11:00-11:25	Christopher L. Johnson—Etiquette Within and Between Large Human-Robot Teams.  Paper	
11:25-11:50	Kevin Corker—Performance Impacts of Digital Communication in Aerospace Operations: Roger, Over.  Slides	
11:50-12:15	Mark Scerbo—Computer Teammates: Should they read your mind?  	
12:15-12:30	Discussion—(Leader: John Lee) Comment on papers and open discussion on implications of etiquette for ‘real world’ applications	
12:30-2:00	Lunch	
2:00-3:30	Challenge Case—“The ClippitTM post mortem”.  Microsoft Office AssistantsTM were introduced with Windows95TM.  They strove to make computing a friendly, even pleasant, experience and they were well informed by both theories of social interaction and by usability studies.  Thus, ClippitTM is easily the most prevalent example of an etiquette-informed advising system yet fielded.  And yet, most of us (at least, us heavy-duty computer users) hate them.  Why?  To avoid making this a gripe session about ClippitTM, let’s focus on the following questions:  How did/does ClippitTM violate etiquette-based design principles?  How would we take an etiquette perspective on the problem?  Would it tell us anything new or different?  Can we believe that it would have told us anything different during design? How would we fix it?  Bickmore slides, LJohnson slides	
	Break	
Session 6:  Etiquette in Pedagogical Systems	
4:00-4:25	Punyashloke Mishra, Kathryn Hershey —A framework for designing etiquette for educational technology.  Slides, Paper	
4:25-4:50	Max Louwerse, Art Graesser, Andrew Olney and the Tutoring Research Group—Good computational manners: Mixed-initiative dialog in conversational agents.  Slides	
4:50-5:15	Kristen N. Moreno, Natalie K. Person, Amy B. Adcock, Richard N. Van Eck, G. Tanner Jackson, Johanna C. Marineau—Etiquette and Efficacy in Animated Pedagogical Agents: The Role of Stereotypes.  Slides, Paper	
5:15-5:30	Discussion—(Leader:  Lewis Johnson).  Comment on papers and open discussion on implications of etiquette for training applications	
	Plenary address.  L. Johnson Slides	
	Dinner out.  (I’ll pick a restaurant)	
Sunday, November 17	
Session 7:  Etiquette and Good Citizenship (Security/Privacy Concerns)	
9:00-9:25	Ernesto Arroyo and Andrea Lockerd and —Personal Data for Personal Use: Case Studies in User Modeling for Context-Aware Computing	
9:25-9:50	Barry Kort, Rob Reilly, Nancy Williams— Experiences with Civility and the Role of a Social Contract in Virtual Communities	
9:50-10:15	Jack L. Edwards, Greg  L. Scott, Sharon McFadden and Keith C. Hendy--Traps, Pitfalls, Swindles, Lies, Doubts and Suspicions in Human-Computer Interaction: A Counter-Case for the Study of Good Etiquette.  Slides, Paper	
10:15-10:30	Discussion (Leader: Brian Whitworth).  Comment on papers and open discussion on ‘Macro-etiquette’—the role of etiquette in encouraging or enforcing good citizenship	
10:30-11:00	Break	
11:00-11:30	Barrett Caldwell.  A View from the Cultured Barbarian.  Slides	
11:00-12:30	Wrap up, final discussion, where to go from here?
•	Research Directions Brainstorming
•	AI Magazine Symposium Summary